Terms of Service

You must be at least 18 years old, or of the age of majority in your jurisdiction, to create an account. Workspace owners may invite minors as members where local laws permit, and the inviting account is responsible for the minor's use.

Copera is an all-in-one workspace that includes team chat, project management with database-style boards, documents, video meetings, e-signatures, file storage (Drive), whiteboards, shared and personal email channels, voice-driven productivity (Bankai), an AI assistant (Copera AI), transcription, and a command-line interface (Copera CLI).

We are constantly improving Copera. We may add, change, or remove features, or roll out new services and capabilities, at any time. Where a change has a material adverse impact on a paid plan, we will give reasonable notice and a transition period. The current list of features and any plan-specific limits is available at copera.ai/features and copera.ai/pricing.

Copera offers a Free plan with unlimited members and full access to core workspace tools. Paid plans (Plus, Max, and Enterprise tiers) provide larger AI-credit allocations, additional file storage, more inbox channels, and other capabilities. The current pricing, included quotas, and any add-ons are listed at copera.ai/pricing and are incorporated by reference into these Terms.

You may mix paid and free seats in the same workspace. We may change pricing or quotas with at least 30 days' notice for paid plans before any change applies to a new billing cycle. Pay-as-you-go fees, AI credit charges, storage overages, and inbox channel fees are billed as incurred at the rates in effect at the time of use.

Paid plans renew automatically at the end of each billing period unless you cancel before renewal in your workspace settings. You can cancel at any time. Cancellation only stops the next renewal — it does not refund the period you have already paid for. Your paid features continue until the end of the current billing period, and then your workspace returns to the Free plan.

We do not provide refunds, partial or full, for paid periods (including unused time on monthly or annual plans, AI credits already added to a workspace, inbox channel fees, or storage charges), except where required by applicable law. AI credits are consumed as you use them and have no cash value.

If a payment fails, we may suspend paid features until a valid payment is received. Invoices, taxes, and other fees are billed in U.S. dollars unless otherwise specified. Mid-cycle seat upgrades are prorated for the remaining days of the cycle; downgrades take effect at the next billing period.

You are responsible for the security of your credentials and for all activity under your account. You agree to provide accurate information at registration and to keep it current. The owner of a workspace is responsible for the conduct of every member they invite.

You agree not to: violate any law, regulation, or right of others; infringe intellectual-property, privacy, or publicity rights; transmit malware, viruses, or any malicious code; use the Service to harass, threaten, defame, or stalk; attempt to gain unauthorized access to any account, data, or system; circumvent, disable, or interfere with security or rate-limiting features; send unsolicited bulk messages or spam from any inbox channel; use the Service to develop a competing product, or to scrape Copera content for AI training; or misrepresent your identity or imply Copera endorsement.

We may suspend or terminate accounts that violate these Terms, with or without notice depending on the severity.

You retain ownership of all content you create, upload, or share through the Service ("Your Content"). You grant Copera a worldwide, royalty-free, non-exclusive license to host, store, transmit, display, and process Your Content solely as needed to operate, secure, and improve the Service for you.

We do not claim any ownership of Your Content. We do not use Your Content for advertising, and we do not use Your Content to train any AI model. You are responsible for ensuring you have the rights to share Your Content, and you must promptly remove or remediate Your Content if it violates these Terms, infringes a third party's rights, or breaches applicable law.

Copera AI, Bankai, transcription, and other AI features run on a workspace-wide credit system. Your workspace receives a free monthly allocation; paid plans expand it. Additional credits can be added under your billing settings.

AI outputs are generated automatically and may be inaccurate, incomplete, or out of date. You are responsible for reviewing AI outputs before relying on them, and for ensuring AI-assisted communications, contracts, or decisions meet your professional and legal obligations.

We process AI requests through a proprietary router that selects an appropriate model for each task. We work only with AI providers who contractually agree not to train on customer data, and we never use Your Content to train any AI model. Details of our AI subprocessors and our privacy commitments are in the Privacy Policy.

We aim for high availability but do not promise the Service will be uninterrupted, error-free, or perfectly secure. Planned maintenance will be communicated in advance where reasonably possible. Free plans are provided as-is, with no service-level commitments. Paid plans may include service-level commitments where stated in their plan description or order form.

Copera integrates with third-party services such as Zoom, Google Meet, Microsoft Teams, Stripe, and others. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services or for any data you choose to share with them.

The Service, our software, designs, trademarks (including "Copera", "Bankai", and our logos), and all related content are owned by Copera or our licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. These Terms do not grant any right to use our trademarks or branding without our prior written consent.

If you submit suggestions, ideas, or feedback to Copera, you grant us a perpetual, irrevocable, royalty-free license to use them without obligation to you.

You may close your account at any time from your settings or by contacting support. Upon closure, we will retain your data for 30 days, during which you can request an export. After 30 days, data is permanently deleted, except where retention is required by law.

We may suspend or terminate your access to the Service for material breach of these Terms, suspected fraud, abuse or misuse, security incidents, or as required by law. Sections that by their nature should survive termination (including IP, disclaimers, indemnification, limitation of liability, and governing law) will continue in effect.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR APPROPRIATE FOR YOUR USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COPERA AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOST DATA, ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID TO COPERA IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

You agree to defend, indemnify, and hold harmless Copera and its affiliates from any claim, demand, or damages arising from your use of the Service, Your Content, or your violation of these Terms or any law.

These Terms are governed by the laws of the State of Utah, USA, without regard to its conflict-of-laws rules. The state and federal courts located in Utah have exclusive jurisdiction over any dispute arising from these Terms or the Service, unless a different venue is required by applicable law.

We may update these Terms from time to time. For material changes that affect a paid plan, we will give at least 30 days' notice by email or in-app notice before they take effect. Continued use of the Service after the effective date of the updated Terms constitutes acceptance.

These Terms, together with the Privacy Policy and any plan-specific order form, are the entire agreement between you and Copera. If any provision is held invalid, the remaining provisions stay in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a corporate transaction. Headings are for convenience only.

We will not be liable for any failure or delay in performing under these Terms when the failure or delay is caused by events outside our reasonable control, including natural disasters, pandemics, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, hosting-provider failures, or critical third-party service failures. We will use reasonable efforts to resume normal performance as soon as practical.

Unless you opt out, we may identify you or your organization as a Copera customer in our marketing materials, including by displaying your name and logo on our website and presentations, in a manner that does not imply endorsement of any specific Copera product. You can opt out of this use at any time by writing to legal@copera.ai. We will not use your name or logo in any way that implies a partnership, endorsement, or other relationship beyond customer status without your prior written consent.

We respect intellectual-property rights and respond to valid notices of alleged infringement. If you believe content on the Service infringes a copyright you own or control, send a notice to legal@copera.ai with: (a) your physical or electronic signature; (b) identification of the work claimed to be infringed; (c) identification of the allegedly infringing material and its location on the Service; (d) your contact information; (e) a statement of good-faith belief that use is not authorized; and (f) a statement, made under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf.

We may remove or disable access to allegedly infringing material upon receipt of a valid notice and may terminate accounts of repeat infringers in appropriate circumstances. Counter-notices may be sent to the same address.

For questions about these Terms, write to legal@copera.ai. For account or product support, write to support@copera.ai. For copyright and intellectual-property notices, write to legal@copera.ai.