Copera vs Front
Shared email plus 7 more collaboration tools. All for $0.
TL;DR
Front Growth costs $59/seat/month for shared email inbox and team collaboration on messages. Copera includes shared email capabilities alongside team chat, video calls, project management, documents, e-signatures, whiteboards, and cloud drive, all free with unlimited users.
Feature Comparison
| Feature | Copera | Front |
|---|---|---|
| Shared email inbox | ||
| Email assignment & routing | ||
| Internal comments on emails | ||
| Collision detection | Planned | |
| SLA management | Planned | |
| Multi-channel (SMS, social) | ||
| Team chat | ||
| Video conferencing | ||
| Project management | ||
| Documents & wiki | ||
| E-signatures | ||
| Whiteboards | ||
| AI assistant | Free weekly AI allowance | Front AI (paid) |
| Price | $0 · unlimited members | $59/user/mo |
Cost at Scale
10 users
$7,080/yr
$0/yr
Save $7,080
25 users
$17,700/yr
$0/yr
Save $17,700
50 users
$35,400/yr
$0/yr
Save $35,400
100 users
$70,800/yr
$0/yr
Save $70,800
250 users
$177,000/yr
$0/yr
Save $177,000
What Copera does better
- Free, while Front charges $59/seat/month (Growth plan)
- Shared email is just one of the 9 tools included
- Built-in project management turns emails into actionable tasks
- Video calls and team chat for internal communication
- E-signatures for closing deals directly from your inbox
What Front does better
- More advanced email routing and assignment rules
- Multi-channel support (SMS, WhatsApp, social media)
- SLA tracking and analytics dashboards
- More mature collision detection and workflow automation
- Deeper integrations with CRM and helpdesk tools
How to Switch from Front
Sign up for a free Copera workspace at app.copera.ai
Connect your team email accounts to Copera's shared inbox
Set up email assignment rules for your team
Create project boards to track follow-up tasks from emails
Invite your team, with unlimited members at no cost
Cancel your Front subscription once your team is comfortable
FAQ
Can Copera handle the same email volume as Front?
Copera's email inbox is built for team collaboration on shared email. For teams with moderate email volume, it works well. High-volume support teams may find Front's dedicated routing and SLA features more suitable.
Does Copera support SMS and social media channels?
Not currently. Copera focuses on email for external communication. If you need multi-channel support (SMS, WhatsApp, social), Front is better suited.
Can I use Copera for customer support?
Yes, for email-based support workflows. Copera lets you assign, comment on, and track emails as a team. For advanced helpdesk features like SLA management, dedicated support tools may be needed.
What about Front's analytics?
Copera provides basic email metrics. Front offers more detailed analytics dashboards with response time tracking and team performance reports.